Our return policy
- Returns are accepted within 14 days of delivery.
- Shoes must be unworn, clean and in their original box with all packaging.
- Please try shoes on indoors on a clean, soft surface. Shoes with signs of outdoor wear cannot be accepted.
How to return
- Contact us. Send us a message through our contact form with your order number and the item you want to return.
- Pack your shoes. Place the shoes in their original box and pack it in a sturdy outer box or bag.
- Send it back. We will email you the return address and instructions within one working day.
Exchanges
Need a different size? Tell us the size you would like when you contact us. If it is in stock we will reserve it for you and send it as soon as your return arrives.
Refunds
Once your return has arrived and been checked, we refund the price of the returned items to your original payment method within 5–7 working days. Your bank may need a few extra days to show the refund on your account.
Return shipping costs
Return shipping is paid by the customer, unless the item is faulty or we sent you the wrong item. In that case we cover the return costs.
Faulty or incorrect items
If your shoes arrive damaged or you received the wrong item, please contact us within 30 days of delivery with your order number and a photo, and we will arrange a replacement or a full refund.
The full legal terms are in our Refund Policy.