1. Right of return
You may return products within 14 days of delivery without giving a reason.
2. Conditions
- Products must be unworn, clean and returned in their original box with all packaging.
- Products showing signs of wear, damage caused after delivery, or missing their original box may be refused or refunded at a reduced value.
- For hygiene reasons, worn shoes cannot be accepted.
3. How to request a return
Contact us through our contact form with your order number before sending anything back. We will send you the return address and instructions within one working day.
4. Refunds
After we receive and inspect your return, we refund the price of the returned products to your original payment method within 5–7 working days. Original delivery costs are refunded only when the whole order is returned. Return shipping costs are paid by the customer.
5. Exchanges
We are happy to exchange your shoes for a different size, subject to availability. Mention the size you would like when you contact us.
6. Faulty or incorrect items
If you received a faulty or incorrect item, please contact us within 30 days of delivery with your order number and a photo. We will cover the return costs and offer a replacement or a full refund.
7. Sale items
Sale items can be returned under the same conditions as full-price items.
Last updated: 5 October 2026