Cancellation Policy

Last updated: October 16, 2026

Overview

At Elvoria Wear we understand that plans change and you may need to cancel an order after placing it. This Cancellation Policy explains when an order can be cancelled, how to request a cancellation, how refunds for cancelled orders work and when we may cancel an order ourselves.

By placing an order on our website, you accept this Cancellation Policy together with our Shipping Policy, Return and Refund Policy, Privacy Policy, Payment Policy and Terms of Service.

Cancellations at a glance

The cancellation window

Orders are dispatched within 2–3 business days, and we start preparing them soon after checkout. This means the sooner you contact us, the more likely we can cancel your order. Sending a request does not guarantee a cancellation: it depends on how far your order has progressed when we receive it.

Orders that can be cancelled

We can usually cancel an order that has not yet:

• been picked and packed;
• had a shipping label created;
• been handed to the carrier.

Orders that cannot be cancelled

Once an order has been dispatched, it can no longer be cancelled. This includes orders that have:

• been packed and labelled for shipping;
• received a tracking number;
• been collected by the carrier or are on their way to you.

If your order has already been dispatched, please wait for it to arrive. If the item is damaged, defective, wrong or incomplete, our Return and Refund Policy applies. We cannot accept returns for a change of mind.

How to request a cancellation

Email support@elvoriawear.com as soon as possible with:

• your full name;
• your order number;
• the email address used for the order;
• the reason for cancelling (optional, but it helps us improve).

Our customer care team is available Monday to Friday, 9:00 AM to 6:00 PM. Requests received outside these hours are handled on the next business day.

What happens next

1. We receive your request and check your order details.
2. We check your order’s status to see whether it has been dispatched.
3. We reply within one business day to confirm whether your order has been cancelled.
4. If it has been cancelled, we issue a full refund straight away.

Refunds for cancelled orders

If your cancellation is approved, you receive a full refund to your original payment method. Shipping is free on every order, so there are no shipping charges to deduct. The money usually appears in your account within 5–7 business days, although some banks can take up to 10 business days.

Changing an order

If you would rather change your order than cancel it, for example to correct the delivery address or choose a different size, contact us as soon as possible. We can usually make changes before the order is dispatched, but we cannot guarantee it once processing has started. Please check your details carefully at checkout.

Cancellations by Elvoria Wear

We may need to cancel an order ourselves, for example if:

• an item is out of stock;
• there is a pricing or technical error;
• a payment or fraud check fails, or we cannot verify the order;
• we cannot deliver to the address provided.

If we cancel your order, we will email you to let you know and issue a full refund to your original payment method.

Changes to this policy

We may update this Cancellation Policy from time to time. The “Last updated” date at the top of this page shows when it last changed. The policy that applies to your order is the one published on the day you placed it.

Business information

For help with a cancellation or questions about this policy, contact our customer care team:

• Business Name: Elvoria Wear
• Business Email: support@elvoriawear.com
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM
• Business Number: +1 914-222-3191
• Business Address: 1934 Benedict Avenue, Bronx, NY 10462, United States